During office hours Monday through Friday 8:30 AM ET to 5:30 PM ET we are eager to answer your email inquiry within same day, if you need immediate help or just prefer telephone contact feel free to call (616) 836-9267 anytime.

During this crisis we are continually working with our partners and suppliers to ensure a safe and smooth booking experience for your donors.

We've always allowed your auction winners a full 18 months from the date of your event to enjoy their vacations. As a standard enhancement, we've also provided your auction winners with the opportunity to extend the package life for up to 6 months beyond the original 18 months, with a payment of a modest extension fee of $199.00 - $299.00. (fee amount is dependent on package type)

Below you will see the changes that we have made and how these changes effect current and future winners.

Book by Date requirements are waived for all SAV Packages

The requirement that travel reservations must be completed within 1 year of the issue date of the package, (Book by Date) has been waived and is no longer in enforced. Due to the uncertainty created by the COVID 19 crisis, reservation requests, or date selections need to be submitted through the SAV Reservations system at least 90 days prior to your requested arrival date. This change applies to all SAV packages without regard to whether or not your package has previously been extended.

Packages Sold Before Jan 1, 2020

As of October 1, 2020, Silent Auction Vacations’ supplier partners have authorized SAV to waive the extension fee for the winners of packages who registered their packages, in accordance with the terms and conditions, on or before the book by date of the package and whose expiration date is on or before March 31, 2021. This will allow these qualified package winners an additional 6 months beyond the original travel by date to enjoy their vacation without the cost of extending the package.

Packages Sold from Jan 1, 2020 to Aug 31, 2020

Due to the uncertainty presented by COVID-19, we're providing the standard 6-month extension free of charge. This will allow your auction winners a full 2 years from the date of your event to enjoy their vacations.

Packages Sold after Aug 31, 2020

Again, due the uncertainty of these times, Silent Auction Vacations has contracted with its supplier partners to provide a full 3-year travel period* for all Silent Auction Vacations packages sold after Aug 31, 2021.

Please do not hesitate to reach out to us if you have any questions, concerns, or recommendations. Our team stands by ready to help.

We feel privileged to serve you and your donors and look forward to a strong fall season.

Thank you for your business, your friendship, and your trust.

Charity Getaways

*Please see the terms and conditions section of any package on the website for full details.